Applicant Declaration and Authorisation

      I authorise:

• the Department of Climate Change, Energy, the Environment and Water (DCCEEW) to use Centrelink Confirmation eServices to perform a Centrelink enquiry of my Centrelink customer details and concession card status to enable the business to determine if I qualify for a concession, rebate or service.
• Services Australia to provide the results of that enquiry to DCCEEW.

       I understand that:

• Services Australia will disclose personal information to DCCEEW including my name, address, payment type, payment status and concession card type and status to confirm my eligibility for the NSW Family Energy Rebate.
• This consent, once signed, remains valid while I am a customer of DCCEEW unless I withdraw it by contacting DCCEEW or Services Australia. I can get proof of my circumstances or details from Services Australia and provide it to DCCEEW so they can determine my eligibility for the NSW Family Energy Rebate.
• If I withdraw my consent or don’t alternatively provide proof of my circumstances or details, I may not be eligible for the NSW Family Energy Rebate provided by DCCEEW.
• I must include a copy of my most recent energy bill/invoice with this application.
• It is my responsibility to ensure that all the information provided in this application is, to the best of my knowledge, true and correct and I will notify DCCEEW in a timely manner, of any changes to my information.
• I may be required to provide additional information about my eligibility.
• I can only receive the NSW Family Energy Rebate once per financial year.
• DCCEEW will contact my retailer to confirm that I am a current customer of that retailer and disclose all information in this form to my retailer.
• Services Australia will disclose personal information from the results of the Centrelink enquiry to DCCEEW for the purposes of determining my eligibility for the NSW Family Energy Rebate.
• By agreeing to this, I can confirm that I have read and understood the Privacy Collection Notice (available at www.energy.nsw.gov.au/privacy-collection-notice).
• It is a criminal offence under the Crimes Act 1900 to provide false or misleading information.

Eligibility Criteria

To be eligible for the Family Energy Rebate in a given financial year the applicant must:

• be a resident in New South Wales; AND
• be an account holder of an electricity retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; AND
• have been assessed by the Australian Government Department of Human Services (Services Australia) as being eligible for the Family Tax Benefit (FTB) A or B for the previous financial year and have received a payment of FTB in respect of that eligibility; AND
• have reconciled your taxes with Services Australia for 2023/24.

Note:If you have a Centrelink Concession Card or Health Care Card, and meet all the eligibility criteria for the Family Energy Rebate, your rebate credit will be approved at the lower capped rate of $30 ($33) as you will also qualify for the Low Income Household Rebate. For information on the Low Income Household Rebate please visit our webpage at: https://www.energy.nsw.gov.au/households/rebates-grants-and-schemes/find-energy-rebate#low-income-household-rebate.

Privacy Policy

The personal information you provide in the application form is subject to the Privacy and Personal Information Protection Act 1998. It is being collected by DCCEEW for purposes related to processing your application for an energy rebate and auditing the rebate program which may include surveying customer experiences. DCCEEW will not disclose your personal information to anybody else unless authorised by law. Further information can be obtained from DCCEEW website at https://www.energy.nsw.gov.au/privacy.

If you do not have an email address please complete a paper application form.

If the name of your electricity retailer does not appear in the drop down list please complete a paper application form.

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